Refund policy

Return & Refund Policy

General

If you are unsatisfied with your purchase, please contact us within 14 days of delivery to discuss your options. We're happy to help — just get in touch at hello@kallosbeauty.co.nz.

Damages & Incorrect Items

Please inspect your order upon receipt. If your item arrives defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right. Under the Consumer Guarantees Act 1993, you are entitled to a remedy for goods that are not of acceptable quality or do not match their description.

Non-Returnable Items

Due to the nature of beauty and personal care products, we are unable to accept returns on opened or used items unless they are faulty or damaged. We also cannot accept returns on sale items or gift cards.

How to Start a Return

Contact us at hello@kallosbeauty.co.nz with your order details and reason for return. If your return is approved, we will cover return shipping costs and provide instructions on how to send your item back.

Exchanges

Online exchanges are not available. If you'd like to exchange a product, please visit us in store.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at hello@kallosbeauty.co.nz.